et99 Privacy Policy — How We Handle Your Personal Data
At et99 we take the privacy of every player seriously. This Privacy Policy explains in plain terms what personal data we collect when you use the et99 platform, why we collect it, how we use and protect it, and what rights you have over your information. We are committed to handling all data with transparency, security, and respect.
Six Core Privacy Principles
Every data decision at et99 is guided by these six principles. They shape how we design our systems, train our team, and respond to your requests.
We collect only the personal data that is strictly necessary to operate your et99 account, process transactions, and comply with our legal obligations. We never collect data speculatively or for purposes we cannot justify.
Data collected for one purpose — such as processing a bKash withdrawal — is not repurposed for an unrelated activity without your knowledge. Each data use is tied to a specific, documented purpose disclosed in this policy.
All personal data held by et99 is protected using industry-standard TLS encryption in transit and AES-256 encryption at rest. Access to player records is restricted to authorised staff on a strict need-to-know basis.
We take reasonable steps to ensure that personal data we hold is accurate and up to date. You have the right to request correction of any inaccurate information held on your et99 account at any time.
We do not retain personal data for longer than is necessary for the purpose for which it was collected. Retention periods vary by data category and are set out in the Data Retention schedule within this policy.
You have clearly defined rights over your personal data, including the right to access, correct, delete, restrict processing, and object to processing. Requests are handled within five business days and are free of charge.
Your Rights at a Glance
As a registered player on the et99 platform, you hold meaningful rights over your personal data. These rights can be exercised at any time by contacting the et99 support team. All requests are handled in English and actioned within five business days.
Request a full copy of the personal data et99 holds about you in a readable format.
Request correction of any personal data that is inaccurate or incomplete.
Request deletion of your personal data where retention is no longer legally required.
Request that et99 limits how your data is used while a query or dispute is being resolved.
Object to processing of your personal data for direct marketing or profiling purposes.
Receive a structured, machine-readable copy of your data for transfer to another service.
Summary: et99 collects personal data that is necessary to operate your account, verify your identity, process payments, and keep the platform secure. We do not sell your personal data to third parties. We use your data only for the purposes described in this policy. You have the right to access, correct, and delete your data at any time by contacting [email protected].
01 Who We Are
et99 is an online casino and sports betting platform serving players primarily across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. The et99 platform is accessible at et99.io and offers casino games, live dealer tables, and sports betting markets in Bangladeshi Taka (BDT).
For the purposes of this Privacy Policy, et99 acts as the data controller in respect of all personal data collected from registered players and site visitors. As data controller, et99 determines the purposes and means of processing personal data and is responsible for ensuring that all processing activities comply with applicable data protection standards.
If you have any questions about how et99 processes your personal data, you may contact the et99 data support team at [email protected]. All privacy-related correspondence should be sent in English, with the subject line "Privacy Enquiry" to ensure prompt handling.
02 Data We Collect
et99 collects personal data from you in the following ways: directly when you register an account or make a transaction; automatically when you use the platform; and from authorised third-party verification and payment services. The categories of personal data we collect are as follows:
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number, passport number | Registration form, KYC document upload |
| Contact Data | Email address, mobile phone number, residential address | Registration form, account settings |
| Financial Data | bKash / Nagad / Rocket / Upay account references, Visa / Mastercard partial card numbers, deposit and withdrawal history | Payment processing, transaction records |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, session timestamps | Automatically via server logs and analytics |
| Usage Data | Games played, bets placed, session duration, pages visited, bonus usage, feature interactions | Automatically via platform activity tracking |
| Communications Data | Live chat transcripts, support email correspondence, feedback submissions | Direct communication with et99 support |
| Verification Data | Document scans (national ID, passport, utility bill), facial recognition data where applicable | KYC verification process |
Special Category Data: et99 does not intentionally collect special category personal data (such as health data, political opinions, religious beliefs, or biometric data beyond what is required for identity verification). If any such data is submitted to et99, it will be deleted promptly and not processed for any purpose.
03 How We Use Your Data
et99 uses personal data for specific, documented purposes. The following table sets out each processing purpose and the data categories involved:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity, Contact |
| Age and identity verification (KYC) | Identity, Verification |
| Processing deposits and withdrawals | Financial, Identity |
| Fraud detection and anti-money-laundering compliance | Identity, Financial, Technical, Usage |
| Delivering casino games and sports betting services | Identity, Usage, Technical |
| Customer support and dispute resolution | Identity, Contact, Communications |
| Responsible gaming monitoring and intervention | Usage, Financial, Identity |
| Marketing communications (where consented) | Contact, Usage |
| Platform security and abuse prevention | Technical, Identity, Usage |
| Legal compliance and regulatory reporting | Identity, Financial, Verification |
et99 will not use your personal data for any purpose not listed above without first notifying you and, where required, obtaining your explicit consent.
04 Legal Basis for Processing
et99 processes personal data only where a valid legal basis exists. The legal bases on which et99 relies are as follows:
- Contractual necessity: Processing required to perform the contract between et99 and the player — including account creation, payment processing, and game delivery — is carried out on the basis that it is necessary to fulfil the contractual relationship.
- Legal obligation: Processing required to comply with anti-money-laundering requirements, age verification obligations, and other applicable legal duties is carried out on the basis of legal obligation.
- Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and service improvement is carried out on the basis of et99's legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms.
- Consent: Processing carried out for direct marketing, optional analytics profiling, or any other non-essential purpose is carried out solely on the basis of your freely given, informed, and specific consent. You may withdraw consent at any time by contacting [email protected].
05 Data Sharing and Third Parties
et99 does not sell, rent, or trade your personal data to any third party for commercial purposes. Personal data may be shared with the following categories of authorised third-party recipients, strictly for the purposes described in this policy:
- Payment processors: bKash, Nagad, Rocket, Upay, and card network partners (Visa, Mastercard) receive the minimum financial data necessary to process deposit and withdrawal transactions. These providers operate under their own published privacy policies and data security standards.
- Identity verification providers: Third-party KYC and age-verification services receive identity documents and verification data to confirm player eligibility. These providers are contractually bound to process data only for verification purposes.
- Game providers: Certified game studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe receive session data necessary to deliver game content. No financial or full identity data is transmitted to game providers.
- Fraud and security services: Anti-fraud and cybersecurity technology providers receive technical and usage data to detect and prevent fraudulent activity on the platform.
- Legal and regulatory authorities: Where required by applicable law or a valid legal order, et99 may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction.
Data Processing Agreements: All third-party service providers who process personal data on behalf of et99 are required to enter into written data processing agreements that mandate appropriate technical and organisational security measures and restrict data use to the agreed purpose.
06 Cookies and Tracking Technologies
et99 uses cookies and similar tracking technologies on the et99.io website. Cookies are small text files stored on your device that help us deliver a functional, personalised, and secure experience. The categories of cookies used on the et99 platform are as follows:
- Strictly necessary cookies: These cookies are essential for the platform to function. They maintain your login session, remember your language preferences, and ensure secure page navigation. These cookies cannot be disabled without preventing the platform from functioning correctly.
- Performance and analytics cookies: These cookies collect anonymised data about how players interact with the et99 platform — such as pages visited, session duration, and error rates — to help us improve the platform experience. These cookies are used only where consent has been obtained.
- Functional cookies: These cookies remember preferences you have set — such as responsible gaming limits — so that your settings persist across sessions.
- Security cookies: These cookies support fraud detection and account security systems by tracking suspicious access patterns and repeated failed login attempts.
You may adjust your cookie preferences via your browser settings at any time. Disabling strictly necessary cookies may prevent certain features of the et99 platform from functioning as intended. For non-essential cookies, et99 will seek your consent before deploying them.
07 Data Retention
et99 retains personal data for no longer than is necessary for the purpose for which it was collected, taking into account legal retention obligations. The following retention schedule applies:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | Legal and regulatory compliance |
| Financial transaction records | 7 years from transaction date | Anti-money-laundering obligations |
| KYC verification documents | Duration of account + 5 years after closure | Regulatory record-keeping |
| Customer support communications | 3 years from last interaction | Dispute resolution and service quality |
| Technical and usage logs | 13 months from collection | Security monitoring and fraud prevention |
| Marketing consent records | Until consent is withdrawn + 1 year | Evidence of lawful marketing basis |
At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised data may be retained indefinitely for aggregated statistical analysis.
08 Security Measures
et99 implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security controls include:
- TLS encryption: All data transmitted between your device and the et99 platform is encrypted using Transport Layer Security (TLS 1.2 or higher).
- AES-256 encryption at rest: Personal data stored on et99's servers is encrypted using AES-256 encryption, the current industry standard for data at rest.
- Access controls: Access to personal data is restricted to authorised et99 staff whose roles require it. All internal data access is logged and audited.
- Intrusion detection: et99's infrastructure is monitored continuously by automated intrusion detection systems that flag and block suspicious activity in real time.
- Staff training: All et99 staff who handle personal data receive regular data protection and security training.
- Incident response: et99 maintains a documented data breach response procedure. In the event of a breach that poses a risk to player rights, affected players will be notified promptly in English via their registered email address.
Your Role in Security: While et99 takes all reasonable steps to protect your data, account security also depends on you. Use a strong, unique password for your et99 account, never share your login credentials with anyone, and log out after every session — especially on shared devices.
09 International Data Transfers
The et99 platform serves players primarily based in Bangladesh. Some of et99's third-party service providers — including game studios, identity verification services, and fraud prevention systems — may be located outside Bangladesh and may process personal data in their respective jurisdictions.
Where personal data is transferred to a service provider located in another country, et99 takes appropriate steps to ensure that the transfer is conducted in a manner that protects your data to a standard equivalent to that applied within Bangladesh. These steps include the use of contractual data transfer clauses and vendor security assessments prior to onboarding any third-party processor operating outside the region.
By registering an account on et99 and using the platform, you acknowledge that your personal data may be processed in countries other than Bangladesh as part of the service delivery process, subject always to the safeguards described above.
10 Children and Minors
The et99 platform is strictly intended for adults aged 21 and above. et99 does not knowingly collect, store, or process personal data from individuals under the age of 21. If et99 becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be permanently closed.
If you are a parent or guardian and you believe that a minor in your care has registered an account on et99, please contact the support team immediately at [email protected] with the subject line "Minor Account Report". et99 will investigate and take appropriate action within two business days of receiving the report.
21+ Age Restriction: et99 enforces a minimum age of 21 for all registered players. Age verification documents are required before any withdrawal is processed. Accounts for which age verification cannot be confirmed will be suspended and closed.
11 Marketing Communications
et99 may send you promotional communications about new games, seasonal bonuses (such as Eid or Pohela Boishakh promotions), cricket betting markets, and platform updates — but only where you have given your explicit consent to receive such communications during registration or via your account settings.
You may withdraw your consent to receive marketing communications at any time by:
- Clicking the unsubscribe link included in any marketing email sent by et99
- Updating your communication preferences in your et99 account settings
- Contacting the support team at [email protected] with the subject line "Marketing Opt-Out"
Withdrawal of marketing consent does not affect your ability to use the et99 platform. You will continue to receive transactional communications — such as deposit confirmations, withdrawal notifications, and security alerts — regardless of your marketing preference, as these are necessary for account management and cannot be disabled.
12 Third-Party Links
The et99 website may contain references to third-party services, payment providers, and game studios. Where links to external websites are present, et99 is not responsible for the privacy practices or content of those third-party sites. This Privacy Policy applies solely to data processed by et99 on the et99.io platform.
et99 recommends that you review the privacy policy of any third-party service before submitting personal data to that service. et99 has no control over and accepts no liability for the data handling practices of third-party websites or applications.
13 Exercising Your Rights
To exercise any of the data rights described in this policy — including access, rectification, erasure, restriction, objection, or portability — please submit a written request in English to [email protected] with the subject line "Data Rights Request". Your request should include:
- Your full registered name and et99 account username
- A clear description of the right you wish to exercise
- Any relevant details that will help et99 locate and action your request accurately
et99 will acknowledge your request within two business days and will action it within five business days. In cases of complexity, et99 may request additional verification to confirm your identity before processing the request. All rights requests are handled free of charge.
Identity Verification for Rights Requests: To protect your data from unauthorised access or deletion requests, et99 may ask you to verify your identity before actioning a data rights request. Acceptable verification methods include confirming your registered email address, submitting a copy of your identity document, or answering security questions associated with your account.
14 Amendments to This Policy
et99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, platform functionality, or data processing practices. The date of the most recent revision is displayed at the top of this page.
Where a material change is made to this Privacy Policy — meaning a change that meaningfully affects how your personal data is used — et99 will notify registered players via their registered email address at least fourteen (14) days before the change takes effect. Continued use of the et99 platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy.
If you do not agree with an amendment to this Privacy Policy, you should cease using the et99 platform and may request account closure and data deletion by contacting [email protected] before the amendment's effective date.
15 Contact Us
For all privacy-related queries, data rights requests, consent withdrawals, or concerns about how et99 handles your personal data, please contact the et99 data support team using the details below. All correspondence should be in English.
et99 Data Support
Email: [email protected]
Subject line: "Privacy Enquiry" or "Data Rights Request"
Response time: within 2 business hours during BST (UTC+6) business days
Language: English
et99 is committed to resolving all privacy concerns promptly and transparently. If you are not satisfied with the response to your privacy complaint, you may escalate the matter through the et99 formal complaints procedure, details of which are available from the support team on request.
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