Responsible Gaming at et99 — Play Smart, Stay in Control
et99 is committed to providing a safe, fair, and enjoyable gambling environment for all players across Bangladesh. Our responsible gaming programme gives you the tools, knowledge, and support to make informed decisions about how you play — every session, every day.
Six Tools to Keep You in Control
et99 provides a full suite of responsible gaming tools that are always available from your account settings. These tools are free, immediate, and cannot be reversed without a mandatory cooling-off period.
Set a daily, weekly, or monthly cap on how much you can deposit into your et99 account. Limits take effect immediately when reduced. Increasing a limit requires a 24-hour cooling-off period before the change is applied, giving you time to reconsider.
Instant ActivationDefine the maximum amount you are comfortable losing across a set time period — daily, weekly, or monthly. Once the limit is reached, et99 will automatically prevent further bets or wagers until the period resets. Your wallet, your rules.
Configurable PeriodSet a maximum session duration to prevent extended, unplanned play. When your session limit is reached, et99 will log you out automatically and display a responsible gaming reminder. You can also enable on-screen session clocks that notify you at set intervals during play.
Auto LogoutNeed a short break from gambling? A time-out gives you a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days during which your account is fully suspended for gaming activity. Deposits and withdrawals of existing balances remain available during a time-out.
1 Day – 30 DaysIf you feel that gambling is becoming a problem, self-exclusion allows you to close your et99 account for a minimum period of 6 months, or permanently. Once self-exclusion is activated, it cannot be reversed for the duration chosen. All marketing communications will be stopped immediately.
6 Months – PermanentEnable pop-up reality checks that appear at regular intervals — every 30, 60, or 90 minutes — while you are playing. Each reality check displays how long your current session has been running, how much you have wagered, and your current net position for the session.
30 / 60 / 90 MinHow to Activate Your Responsible Gaming Tools
All responsible gaming tools on et99 are accessible directly from your account dashboard. There is no need to contact support to set deposit limits, session limits, or request a time-out — you can do it yourself in under two minutes.
Need help right now? If you need immediate assistance or want to request self-exclusion urgently, contact the et99 support team at [email protected] with the subject line "Responsible Gaming Request". Our team is available 24/7 and will action all safety requests within two hours during Bangladesh Standard Time business hours.
All limits are binding. Once a protective limit (deposit limit, loss limit, time-out, self-exclusion) is activated, it cannot be reversed or reduced for the mandatory cooling-off period, even if you contact support and request a change. This is by design — to protect you.
Navigate to et99.io and sign in using your registered email address and password. Ensure you are using a secure, private device before accessing account settings.
Click on your account profile icon in the top navigation bar, then select "Account Settings" from the dropdown menu to access your full account management panel.
Inside Account Settings, locate the "Responsible Gaming" tab. This section houses all protective tools including deposit limits, loss limits, session time limits, time-out, reality checks, and self-exclusion.
Choose the tool you wish to activate. For limits, enter the amount in Bangladeshi Taka (BDT) and select the time period. For time-out or self-exclusion, select the duration. Review your settings carefully before confirming.
Click "Confirm" to activate the tool. Protective settings (reductions, time-outs, self-exclusion) take effect immediately. A confirmation email will be sent to your registered email address within five minutes.
Responsible Gaming Limit Types at et99
The following table summarises every limit type available on the et99 platform, the configurable periods, how quickly each limit takes effect, and how long you must wait before increasing or removing it.
| Limit Type | Available Periods | Takes Effect | Cooling-Off (to Increase) | Status |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (when reducing) | 24 hours | Available |
| Loss Limit | Daily / Weekly / Monthly | Immediately | 24 hours | Available |
| Wager Limit | Daily / Weekly / Monthly | Immediately | 24 hours | Available |
| Session Time Limit | Per-session (30 min – 8 hours) | Next login session | No cooling-off required | Available |
| Reality Check Interval | 30 / 60 / 90 minutes | Current session | No cooling-off required | Available |
| Time-Out (Short Break) | 24 hours / 48 hours / 7 days / 30 days | Immediately | Cannot be shortened | Irreversible During Period |
| Self-Exclusion | 6 months / 1 year / 2 years / Permanent | Immediately | Cannot be shortened | Irreversible During Period |
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are commonly associated with gambling harm. If you recognise any of these signs in your own behaviour, we strongly encourage you to use et99's responsible gaming tools or contact our support team immediately.
Gambling should always be a form of entertainment — not a way to earn income, recover financial losses, or escape personal problems. If gambling has stopped feeling like fun, it is time to pause and seek support.
If you are in crisis: Please stop playing immediately and contact the et99 support team at [email protected]. Self-exclusion can be activated instantly and free of charge. You do not need to explain yourself — simply request self-exclusion and our team will act immediately.
Continuing to gamble or increasing bet sizes in an attempt to win back money you have already lost.
Gambling for much longer than intended, losing awareness of how much time has passed during a session.
Spending money on gambling that was set aside for essential expenses such as rent, food, bills, or family needs.
Concealing gambling activity from family members, friends, or colleagues because you feel ashamed or worried about their reaction.
Using gambling as a way to cope with stress, anxiety, depression, boredom, or difficult personal circumstances.
Feeling unable to stop gambling even when you want to, or repeatedly failing to keep promises to yourself about reducing your play.
Spending time that was previously dedicated to family, friends, or work on gambling instead, causing friction or concern.
Taking loans, borrowing from friends or family, or using credit cards to fund gambling activity rather than recreational income.
Ask Yourself These Questions
The following questions are adapted from widely used responsible gambling self-assessment frameworks. Answer them honestly — there are no right or wrong answers, and the results are for your personal reflection only. If you answer "yes" to three or more of these questions, we strongly recommend using et99's self-exclusion or time-out tools and considering speaking to a professional counsellor.
Remember: recognising a problem is the first step toward addressing it. et99's support team is available 24/7 to help you activate any protective tool on your account.
Have you ever gambled with money that you could not afford to lose — for example, money set aside for bills, rent, groceries, or your children's needs?
Have you ever felt the urge to gamble more and more money to get the same feeling of excitement that you used to get from smaller bets?
Have you tried to stop, cut down, or control your gambling, but found that you were unable to do so — even after making a firm decision to change?
Have you ever felt restless, irritable, anxious, or unhappy when you were not gambling, or when you tried to reduce or stop gambling?
Have you ever hidden the amount of time or money you spend on gambling from people close to you — family members, a partner, or close friends?
Have you ever gambled as a way to escape from stress, emotional difficulties, financial pressure, or feelings of anxiety or depression?
After losing money gambling, have you returned on another day — or later the same day — with the primary intention of winning back what you lost?
Have gambling losses, debts, or related problems ever caused serious difficulties in your personal relationships, professional life, or financial situation?
Keeping Children and Young People Safe
et99 takes the protection of minors extremely seriously. We operate a strict 21+ platform and employ multiple safeguards to prevent underage access to gambling services.
Every player must submit a valid government-issued ID before any withdrawal is processed. Players who cannot verify that they are 21 or older will have their account permanently closed and any remaining balance returned via the original payment method.
et99 strongly recommends that households with children install third-party parental control software on shared devices. Software such as Net Nanny, Qustodio, or built-in device parental controls can prevent children from accessing gambling websites.
Never share your et99 login credentials with any other person — including family members. Keep your password private and enable two-factor authentication where available. If you suspect your account has been accessed by a minor, contact [email protected] immediately.
If you believe a minor has gained access to the et99 platform, please report it immediately to [email protected]. All reports are investigated promptly and treated with strict confidentiality. Protecting young people is a shared responsibility.
Support Is Always Available
Whether you need to activate a tool, request self-exclusion, ask a question about your account, or simply want to talk to someone about your gambling habits, et99's support team is here for you around the clock.
Send a message to the et99 responsible gaming team any time of day or night. Use the subject line "Responsible Gaming" to ensure your request is prioritised and routed to the correct team. Response time is under 2 hours during BST business hours.
Access the et99 live chat widget from within your account dashboard for immediate, real-time assistance with responsible gaming tools. Live chat agents are trained to handle all responsible gaming requests sensitively and without judgment. Available 24/7 in English.
If you need to stop gambling urgently and cannot access your account settings, contact et99 support directly via email and request emergency self-exclusion. Our team will lock your account within two hours of receiving your request — no questions asked.
A note on confidentiality: All responsible gaming requests — including self-exclusion, time-out, and limit-setting — are handled with complete confidentiality. et99 support agents will never share your responsible gaming status with third parties. Your privacy is respected at every stage of the process.
Enjoy et99 — Bangladesh's Trusted Casino — on Your Terms
Responsible gaming and great entertainment go hand in hand. Explore 500+ certified games, live BPL cricket markets, and instant bKash and Nagad deposits — all within the limits you set for yourself.
21+ only. Please play responsibly. Terms & conditions apply.